Frequently Asked Questions
Laser Titanium™ Cookware
What is Laser Titanium™ Cookware?
Laser Titanium™ cookware features a patent-pending cooking surface created by laser etching directly into hard-anodized aluminum. This process delivers long-lasting food release without the need for a chemical coating. It’s made without PFAS, PTFE, and PFOA, safe for metal utensils, heats evenly, and is oven safe up to 700°F (500°F with lids).
What are the benefits of Laser Titanium™ Cookware?
- Excellent food release that lasts over time
- Made without PFAS, PTFE, and PFOA
- No coating to wear or peel
- Safe for use with metal utensils
- Oven safe up to 700°F (500°F with lids)
- Dishwasher safe for easy cleanup
Can it go in the oven?
Yes, Laser Titanium™ cookware is oven safe up to 700°F (500°F with lids).
Is it dishwasher safe?
Yes, all Laser Titanium™ cookware is dishwasher safe, but handwashing is recommended.
Does it come with a warranty?
Yes, it includes a limited lifetime warranty against manufacturing defects under normal household use. More details can be found here: https://flavortown-cookware.com/pages/limited-warranty
Do I need to season my Laser Titanium™ Pans?
No – you do not need to season your pans. If you received an insert advising you to season your pans in the packaging you can disregard that.
Can Lids be purchased separately?
At this time, lids are not sold separately.
Is Laser Titanium Cookware induction compatible?
Laser Titanium Cookware is not induction compatible.
Can I use Oil Spray
Using aerosol oil sprays is not recommended, as they can leave residue that affects performance.
Stainless Steel Cookware
What is Stainless Steel Cookware?
Our stainless steel cookware is crafted with premium food-grade stainless steel and a layered aluminum core for fast, even heating. It’s made without PFAS, PTFE, and PFOA, and built for durability, performance, and versatility.
How should I care for Stainless Steel Cookware?
Please refer to the Use & Care instructions. https://flavortown-cookware.com/pages/stainless-steel-cookware-care-user-instructions)
Can Stainless Steel Cookware go in the oven?
Yes, it’s oven safe up to 500°F (300°F for glass lids).
Does it come with a warranty?
Yes, it includes a limited lifetime warranty against manufacturing defects under normal household use. More details can be found here: https://flavortown-cookware.com/pages/limited-warranty
Can Lids be purchased separately?
At this time, lids are not sold separately.
What if there are stains on the surface?
Light discoloration, like blue or rainbow tones, can occur and is easy to remove. Wipe with a soft cloth and white vinegar.
For burnt food, soak in warm soapy water for 10–15 minutes, then clean with a soft sponge. For stubborn spots, use a nylon pad and baking soda.
Can I use Oil Spray
Using aerosol oil sprays is not recommended, as they can leave residue that affects performance.
Ceramic Cookware
What is Ceramic Cookware?
Our ceramic cookware features an aluminum core for even heat distribution and a smooth ceramic cooking surface for easy food release. It’s made with mineral-based coating for healthy cooking, and designed for both everyday cooking and beautiful stovetop-to-table presentation.
How should I care for Ceramic Cookware?
Before first use, wash with warm, soapy water and dry. We recommend handwashing to protect the surface. Use medium heat, avoid metal utensils, and allow the pan to cool before cleaning.
Can Ceramic Cookware go in the oven?
Yes, our ceramic cookware is oven safe up to 450°F (300°F for glass lids).
Is it dishwasher safe?
We recommend handwashing to maintain the ceramic surface, but it can be placed in the dishwasher if needed.
Does it come with a warranty?
Yes, it includes a limited lifetime warranty against manufacturing defects under normal household use. More details can be found here: https://flavortown-cookware.com/pages/limited-warranty
Can Lids be purchased separately?
At this time, lids are not sold separately.
Can I use Oil Spray
Using aerosol oil sprays is not recommended, as they can leave residue that affects performance.
Shipping and Returns
Shipping
Where Does Flavortown Ship?
We currently ship within the United States. At this time, we do not ship to APO, DPO, FPO addresses, or internationally.
Do you ship to PO Boxes?
No, we do not ship to PO Boxes.
How will my order ship?
Orders are shipped using one of the following carriers, depending on region, weight, and package size: USPS, Amazon Logistics, FedEx, or UPS
When will I receive my order?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location. During peak periods (holidays, promotions), processing may take longer.
How much does shipping cost?
Shipping is free on orders over $99.99 (before tax). For orders under $99.99, shipping costs are calculated at checkout based on region, weight, and dimensions. You’ll see the shipping cost before placing your order.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number.
Returns
What is your return policy?
For purchases made on https://flavortown-cookware.com we offer a 30-day return window for unused products in original packaging. See our full Return Policy at https://flavortown-cookware.com/pages/return-policy for full details.
For items purchased from other retailers (Amazon, Macy’s, etc.), please check return policy with corresponding seller.
How do I contact customer service?
Visit our Contact Page at https://flavortown-cookware.com/pages/contact
Replacements & Warranty
How is your replacement policy?
If a defect is confirmed under our warranty (limited lifetime for cookware, 1 year for appliances), we’ll replace the product with one of equal or greater value. Refunds are not provided. See our Warranty Policy. https://flavortown-cookware.com/pages/limited-warranty