Limited Warranty

Thank you for purchasing our cookware.

Mon Chateau warrants, subject to the conditions stated below, that Guy Fieri’s Flavortown cookware (“product”) will be free from defects in material, construction and workmanship under normal household use and following care instructions from the date of the original purchase throughout the lifetime of the product. 

Mon Chateau will repair or replace any product found covered by this warranty and found defective in material, construction, or workmanship under normal household use without charge or, at Mon Chateau’s discretion, substitute a replacement product of similar value.

CONDITIONS: 

This warranty is valid for the original USA or Canada original purchaser with receipt or proof of purchase from the date of initial retail purchase and is not transferable. Keep the original sales receipt. If the product was not purchased new from an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void. Proof of purchase is required to obtain replacement. Dealers, service centers, or retail stores do not have the right to alter, modify or in any way, change the terms and conditions of this warranty.

THIS WARRANTY DOES NOT COVER:

  1. Normal product wear and tear, such as stains, scratches, dents, dings, scuffs, discoloration, color changes, or other nonfunctional changes in the external and internal surfaces of the product that occur during normal use of the product and which do not impair the functionality of the product as intended
  2. Damage arising from thermal shocks, drops, improper use (such as boiling dry), failure to follow the use and care instructions
  3. Discoloration, warping, or metal separation due to overheating or prolonged heat exposure
  4. Damage due to improper storage, including dents or scratches to the rim of the product caused by utensil impacts or stacking during storage
  5. Commercial, professional, or workplace use
  6. Any glass parts of the product
  7. Damage caused by the use of scouring pads, steel wool, abrasive cleaners, bleach and other similar products
  8. Replacement of any non-defective components in the product (for example, if you purchase products with multiple components and only one component is defective, then we will only replace the defective component).
  9. Any accident caused by fire, flood, natural occurrences etc.
  10. Minor imperfections and color variations which are normal.

HOW TO OBTAIN WARRANTY SERVICE:

If your item should prove to be defective within the warranty period, we will repair or replace it. Please contact our Customer Service Department by email ftcooking@monchateau.us or call our toll-free number 877-246-0990. Please be prepared to submit photos along with proof of purchase.

LIMITATION OF LIABILITY:

Mon Chateau’s liability under this warranty is limited to the repair or replacement of the defective product at Mon Chateau’s sole discretion. Mon Chateau shall not be liable for any special, punitive, incidental, or consequential damages or losses, whether direct or indirect. Mon Chateau’s LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT.