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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with no visible signs of being used, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ftcooking@monchateau.us. Please note that returns will need to be sent to the following address:
Mon Chateau LLC c/o Synergy Recommerce 3850 Air Park Street Memphis, TN. 38118
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
